International Shipments:
We will ship products internationally under the following conditions:
1. We are only able to ship internationally via a direct freight quotation please email us @ ray@horizonleisure.com.au or call us on 011 61 8 83983033 to obtain your shipping cost prior to placing any order online. International orders placed online without obtaining a shipping quotation cannot be processed, please follow the outlined procedure to avoid delays in your order shipment.
2. If Payment is made via credit card you must fax us a copy of both sides of your card. The individual whose name appears on the credit card must be the person placing the order and must fax a signed approval to process the order to 0011-61-8-85324933
3. Payment must be received before order processing begins.
4. Please allow up to 10 days processing of your order.
5. Shipping method will be at the buyer's discretion
6. International shipping laws apply.
Refused Orders:
1. Refused drop deliveries will be credited less a 20% restocking fee, freight and handling charges.
2. A new order is required for reshipment and charges will include a freight and handling charge.
Returns:
1. A Return Shipping Authorization number (RSA) must be obtained from Horizon Leisure & Camping World and is to be marked on the outside of the shipping box for product returns. This RSA is valid for 30 days.
2. You must ensure that merchandise is returned to receive proper credit. Horizon Leisure & Camping World does not track expired RSA's.
3. Freight on merchandise being returned to Horizon Leisure & Camping World is to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at the suppliers warehouse.
5. Non-defective or change of mind merchandise will not be credited.
6. Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 60 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
8. Credit will be issued within 14 business days of receipt of merchandise at suppliers warehouse.
Carrier Loss, Damage/Pilferage
1. Claims for lost shipment, or damage/pilferage must be reported to Horizon Leisure & Camping World within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to Horizon Leisure & Camping World when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Horizon Leisure & Camping World within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Return the incorrect product.
3. Replacement product will be automatically ordered again as a new order with a new order number. Freight and handling charges will apply on the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact Horizon Leisure & Camping World and request an RSA#. You will then be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.
5. If it is proven that Horizon Leisure & Camping World has made the error, a Returns Shipping Authorization Tag may be sent to you to return the product freight free. When the merchandise is returned, full credit will be given. |
